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Q. How much does this service cost? Is there a setup fee?
A. We provide four affordable monthly plans --- Our pricing starts as low as
$7.95*, $9.95*, and $17.95* for limited access and caps out at $19.95* for unlimited
access, with no long term contractual commitment. *Prices subject to change.
A. Yes,
for the first month only, there is a one-time setup fee of $5.00 for our access
plans.
Q. Can I have more than one user id for my account?
A. No, you can only have one user ID per account; all with unique addresses and passwords.
Q. Can I have more than one email address?
A. Yes, you can have up to five email boxes per account.
Q. What modem speeds do you support?
A. Black CyberSpace OnLine Internet Access supports the international V.90 standard, which supports modem speeds up to 56kb.
Q. Are there toll free numbers that I can use?
A. No, however, we do provide over 755 local access numbers throughout the U.S. and Puerto Rico. Keep in mind though, as with all ISPs, you must check with your telephone company to determine whether the local access number that you have chosen is a local call. The telephone company will charge you for
any calls that are not local.
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Q. Can I install the BCS CD multiple times to install multiple dial-up network connections?
A. No, you can only run a single copy of the software on your PC.
Q. What is the difference between POP and SMTP email servers?
A. With POP servers, your email is delivered to the Velcero mail server and stays there until you retrieve it. With SMTP mail forwarding, your email goes directly to your computer. You have to install SMTP server on your machine to use SMTP. The Black CyberSpace OnLine Internet Access has POP and SMTP
email service.
Q. How do I check my Dial-up and Server settings?
A. For Windows, 95/98:
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On your computer Desktop, double-click My Computer then Dial-up Networking.
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Right-click Black CyberSpace OnLine Internet Access and select Properties.
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Under the General tab, view the phone number and modem setting.
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Under the Server tab, make sure Type of Dial-up Server is PPP:Internet:Windows NT Server Windows 98.
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Under Advanced Options, make sure there is a check in the Log on to network and Enable software compression check boxes.
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Make sure Allowed Network Protocols is TCP/IP.
A. For Windows 2000
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On your computer Desktop, double-click My Computer then Control Panel.
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Double-click Networking then Dial-up Connections.
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Right-click your phone book entry and select Properties.
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Under the General tab, confirm the phone number.
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Under the Networking tab, confirm that the Type of dial-up server is set to: PPP:Internet:Windows NT Server Windows.
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Make sure that Internet Protocol (TCP/IP) is checked.
A. For Windows NT:
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On your computer Desktop, double-click My Computer then Dial-up Networking.
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Click More, then Edit entry and modem properties.
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Under the Basic tab, view the phone number and modem setting.
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Under the Server tab, make sure the Dial-up Server type is PPP:Windows NT, Windows 95 Plus, Internet.
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Make sure Network Protocol is TCP/IP and there is a check in the Enable software compression check box.
Q. What are the system requirements?
A. See System Requirements - here
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Q. How do I configure Netscape 3.x for email?
Note: The User Name and Password are the same as the dialup User Name and Password.
A. Do the following:
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Start Netscape Navigator.
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From the Options menu, select Mail then News Preferences.
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Select the Server tab.
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In the Outgoing Mail(SMTP) Server, enter mail.bcsmail.com.
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In the Incoming Mail(POP3) Server, enter mail.bcsmai.com.
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In the POP3 User Name, enter your user ID.
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Select the Identify tab.
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Enter your full name, email address, and reply email address (this should be the same as your email address).
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Select the Organization tab.
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Check Remember Mail password.
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Click OK.
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Q. How do I configure Netscape Communicator for email?
Note: The User Name and Password are the same as the dialup User Name and Password.
A. Do the following:
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Start Netscape Communicator.
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Under Edit, select Preferences.
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Double-click Mail and Newsgroups.
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Click Identify.
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Fill in your name and email address.
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Click Mail Server.
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Click Edit next to Incoming mail server. Verify that POP3 is the server type. Make sure the Server name is mail.bcsmail.com. Click OK.
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Make sure Outgoing mail is mail.bcsmail.com then click OK to save your changes.
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Q. How do I configure MS Internet Explorer?
Note: The User Name and Password are the same as the dialup User Name and Password.
A. Do the following:
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Start Internet Explorer.
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On the toolbar, double-click Mail. Select Read mail to launch MS Outlook Express.
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Double-click Outlook Express in the left hand Folders column.
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Under Email click Setup a mail account.
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Enter your username and click Next.
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Check I already have an email address that I would like to use and enter your email address and click Next.
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In the My incoming mail server is box, select POP3.
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Make sure Incoming mail server is mail.bcsmail.com.
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Make sure Outgoing mail server is: mail.bcsmail.com.
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Click Next and add your user name and password.
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Click Next then Finish to save your setting.
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Q. How Do I configure MS Outlook for email?
Note: The User Name and Password are the same as the dialup User Name and Password.
A. Do the following:
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In Outlook, go to Tools and select Services.
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Right-click Internet Email then click Properties (if Internet Email is not in the list click Add, Internet Email, then OK )
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In the Properties window, enter bcsmail.
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In the Mail Account window, enter your full name.
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In Email Address and Reply Address, enter your email address.
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Select the Servers tab.
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Make sure Outgoing mail(SMTP) is mail.bcsmail.com.
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Make sure Incoming mail(POP3) is mail.bcsmail.com.
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Click Log on using.
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Make sure Account Name is your user ID and Password is your password.
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Select the Connection tab.
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Click the button preceding Connect using my phone line then OK.
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Q. How do I configure email using Eudora 4.3?
Note: The User Name and Password are the same as the dialup User Name and Password.
A. Do the following:
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Start Eudora.
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From the Tools menu, select Options.
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Under Category, click Getting Started.
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Make sure Real Name is your full name, Return Address is your email address, Mail Server is mail.bcsmail.com, Login Name is your user ID and SMTP Mail is mail.bcsmail.com.
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Check the Allow Authentication check box.
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Under Category, click Checking Mail.
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Mail Server is mail.bcsmail.com.
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Login Name is your user ID.
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Check Save password.
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Under Category, click Incoming Mail.
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Preceding Server Configuration, check POP.
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Under Authentication Style, check Passwords.
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Under Category, click Sending Mail.
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Make Sure Return Address is your full email address.
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SMTP Server is mail.bcsmail.com.
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Check Allow Authentication.
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Click OK to save changes
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Q. How do I get in touch with support?
A. Support is available 24 hours a day, 7 days a week. The Toll Free number is 1-866-GET-BCS-1 (1-866-438-2271) or online at support@bcsmail.com
Q. Do you limit where I can go on the Internet?
A. No, there is no limit to the number of sites you can visit.
Q. Is there a way to set up parental controls with Black CyberSpace OnLine Internet Access?
A. Parental controls are net set through the ISP. There are numerous software packages that you can install on your PC to provide this type of protection. A simple search on the Internet should provide you with all of the information you need.
Q. Is there a timeout value?
A. Yes, after 10 minutes of idle time you will be disconnected.
Q. Can I access my AOL account from Black CyberSpace OnLine Internet Access?
A. Yes, AOL has a program called Bring your own Access that allows members to use other ISP’s to connect to AOL. Using this service will reduce your monthly AOL bill.
Q. What do I do if I forget my password?
A. When you configure dial-up access for Black CyberSpace OnLine Internet Access you are prompted to enter a password hint question. You can call support and technician will ask you this question before resetting your password.
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Q. Can I build a website with this service.
A. Yes, BCS offers a website building service, Coming soon!
Q. How come I sometimes get message, “Page not found” when I try to access a web site?
A. This message may appear for several reasons. This can happen if a site is moved or deleted from a server but there is still an external link pointing to the site. It can also happen if certain pages within a site are deleted or renamed but the link to the page is not updated to reflect this new name.
If you are typing the address into the browser, make sure you spell the site name correctly.
Q. What is an HTTP error 404? Are there other types of errors?
A. You can get an HTTP error 404 if the web page isn’t found. This can be a result of the page being deleted from or renamed on the server. There are several other HTTP errors you should be aware of:
HTTP 400 - Bad Request. There is something wrong with the address you entered or you may not be authorized to view this page.
HTTP 401 - Unauthorized. You are not authorized to access this website or the password you entered is incorrect.
HTTP 403 - Forbidden. This is the same as the HTTP 401
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Q. What is encryption?
A. Encryption is the process of scrambling data with a special code so that no one can understand it. Sensitive data is usually encrypted before it is transmitted over the Internet. When the data reaches its destination it is unscrambled. If you see a lock at the bottom of your browser, it means that
the data you entered is being encrypted.
Q. I often see the acronym’s PPP and SLIP. Can you explain what these mean?
A. PPP is short for Point-to-Point Protocol and SLIP is short for Serial Line Internet Protocol. Both SLIP and PPP are communications protocols used to connect to networks over phone lines and both are heavily used to connect computers using dial-up accounts to the Internet.
Q. What is a cookie?
A. A cookie is a file sent from the web server to the web browser in order store information about your activity. For example, cookies could be used to store personal account information you just entered on a website so that you do not need to enter this information again the next time you visit this
site.
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Q. Does this site use cookies?
A. See the BCS Privacy Statements for information about the way they use Cookies.
Q. How come I sometimes see a message to install a plug-in for some sites?
A. While browsers are very powerful they do not always support all file types, which means you may not be able to view some files without a plug-in. If you visit a site that uses a file type that your browser does not support, you will be asked to install the plug-in so you can view the file.
Q. What browsers can I use?
A. We recommend using either Netscape 4.0 (or higher) or Microsoft’s Internet Explorer 5.0 (or higher).
Q. How can I tell what kind of modem I have?
A. Do the following:
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On your computer Desktop, click Start, Settings, Control Panel.
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Double-click Modems.
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Select the General tab.You should find the name of your modem listed on this tab.
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If it is displayed as non-descriptive (Hayes Compatible or Standard), select the Diagnostic tab.
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Click the Com port under the modem. For example, COM1.
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Click More Info. A window will appear with a message “Communicating with modem.” This may take a few minutes. A More Info window will appear with various modem information.
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Look in the Command column under AT13 or AT14. The modem’s model number will be displayed.
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Q. What is a Web browser?
A. A web browser is an application that allows you to navigate and read information on the web. You can access information on the web through other services or publications like Newsgroups or FTP but browsers make it easier to view and navigate through the information
Q. What is meant by cache?
A. When you access a page on the web, it is temporarily stored on your computer in a cache file. The next time you request access to this page, the browser will first try and locate it in your cache file before looking on the web. It saves time and resources to load the page from your cache file.
Q. What is a Domain Name?
A. A domain name is a unique name that identifies a web site on the Internet. Domain names always have 2 or more parts separated by a period. Domain names always end with a suffix such as:
All sites on the Internet are represented by a numerical IP address such as 123.123.123.12. Because these addresses are not easy to remember or easily associated with a web site, the DNS (Domain Name System) was developed to associate
an IP address with a name (domain name)
Q. What is a URL?
A. Uniform Resource Locator. This is the web site address or directory on the Internet. You normally see a web site’s URL in the address window of your browser. The first part of the URL is the type of resource you are trying to locate. Generally you will see HTTP when you are surfing the Internet but
there are others such as FTP, Telnet, News, gopher, and file. The second part of the URL is the domain name , for example, BlackCyberSpace.com.
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Q. What is BPS?
A. BPS stands for bits per second and is normally used to describe modem speeds. A 14.4 modem sends data at 14,400 bits per second (bps). A 28.8 modem is twice as fast sending data at a rate of 28,800 bps.
Q. What is spamming?
A. Sending un-solicited emails usually of a commercial nature to large groups people.
Q. What is HTTP?
A. HTTP stands for Hypertext Transfer Protocol, the method used to transmit hypertext files across the Internet. Almost all web pages are hypertext documents.
Q. What is a modem?
A. Modem is an acronym for MOdulate-DEModulate. A modem is a device or program that enables a computer to transmit data over telephone lines.
Computer information is stored digitally, whereas information transmitted over telephone lines is transmitted in the form of analog waves. A modem converts data from analog to digital and vice versa (modulating and demodulating), enabling two computers to communicate with each other over a phone line.
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Click here and give us your suggestions and "Help US Build Your Community"
TM & Copyright © 1997-2007 Black CyberSpace OnLine,
Inc. All Rights Reserved
All terms and conditions with respect to the use of BCS OnLine Internet Access
services are governed by:
Acceptable Use Policy - Terms & Conditions - Privacy Statement
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